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Warranty policy
At LOVETOY, we understand that our customers want to place an order with confidence, which is why we offer a comprehensive warranty policy for our products.
For Silicone, ABS, and Glass items, we offer a full 1-year warranty, provided that the product was purchased directly from LOVETOY within the past year and the issue is due to quality concerns.
For items made of TPE, TPR, PVC, JELLY RUBBER, LATEX, and other materials, we offer a 6-month warranty for quality issues, provided that the product was purchased directly from LOVETOY within the past six months.
We at LOVETOY strive to provide high-quality products and excellent customer service. If you experience any issues with your purchase, we offer the following options: For minor problems, such as missing items or damaged parts, we will resend them with your next order. We can credit your account for any issues you may have encountered. We also offer refunds by PayPal or T/T for any quality issues.

Please note that if you purchased our products from a local vendor, you should contact them directly for assistance.
Our team is always here to help you and ensure your satisfaction with our products.
To obtain compensation from LOVETOY, clients must reach out to their sales representative to request a compensation form.
Once received, clients should fill out the form with essential information and send it back to the LOVETOY sales rep.
The compensation form should include basic product information such as the invoice number, item code, color, and quantity of defective products, as well as information about the defect itself, including problem details, photos, and videos.
Necessary Material
Appearance problem
Function problem
.    * For sizable photos and videos, Send by a WeTransfer link.
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